Many firms failing on crucial customer experience in digital era

Only through collaboration between all customer-facing parts of a business can it deliver the customer experience that is crucial to survival in the digital era, according to CXP Group consultant Nicole Dufft

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450401502/Many-firms-failing-on-crucial-customer-experience-in-digital-era