Case study: Ocado uses machine learning to help customer services deal with email overload

Ocado's head of data, Dan Nelson, reveals details of how the online grocer is using machine learning to bolster the responsiveness of its customer service teams

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450401505/Case-study-How-Ocado-is-using-machine-learning-to-help-customer-services-avoid-email-overload