Artificial Intelligence: is it the future of customer experience?

The world is getting mobile and today everyone has a strong need for easy access to information, even when they’re on the move. Today, the mobile app has become important to any business. The purpose of the mobile app is not limited to the purchase or sale of items. This can be very useful for mobile workers. The app provides a convenient way to stay connected and access key business data required to make important business decisions, even when you’re on the move.

By improving the mobile ecosystem and related technologies, companies can interact efficiently and closely with their employees. The popularity of mobile phones and their wide acceptance have enabled companies to strengthen their workforce in new ways.

IT professionals need to engage in serious dialogue with HR departments to ensure clear communication with employees about the use of applications and programs from mobile devices, both on-premises, and on-the-go. For companies that have not yet taken control of mobile access to their workplace, clear guidelines must be set. The future of IT is no longer only in the hands of the professionals, but also in the hands of the user.

The mobile revolution has already begun and you can see a rapid acceleration of app development in any industry. Custom mobile enterprise applications change the way organizations work. Here are some key factors that are encouraging trends in mobile app development.

Off-the-shelf apps are becoming increasingly popular

Mobile apps are now used as an email app on your devices. Many companies are turning to mobile app developers to create standard apps for their employees. With these standard apps, entrepreneurs and professionals can often work faster, better, and cheaper. They help with rapid collaboration, which is an important growth driver for companies.

The mobile ecosystem promotes the development of custom mobile apps

Nowadays, companies have more choice when it comes to choosing a mobile ecosystem. Android ecosystem is the most popular because of its open-source nature. Today, the company is flooded with offers to develop mobile applications to develop custom mobile apps that are tailored to the specific needs of a business and can be securely integrated with their back-end systems.

However, with the technological evolution of the security infrastructure, the IT department no longer views the BYOD policy as a threat to the organization. Although the BYOD policy carries some risks and makes things more difficult for the IT team, it can be remedied by properly implementing a strict security policy. The support of the BYOD guidelines offers the advantage that the employee can work deeply and intimately. Considering the significant benefits of BYOD policy support, the costs associated with implementation are unlikely to be significant.

The Internet of Things is changing the way we connect to devices around us. With custom mobile apps, businesses can use the network connection model to access real-time information. In developing the IoT technology, mobile app developers visualize a new kind of interaction between people to people, to machines, and from machine to machine. Businesses should prepare for an informational revolution in which millions of devices connect wirelessly to networks and back-end systems in a bidirectional communication mode.

Business mobility offers businesses many benefits, such as improving productivity and making the right decisions at the right time, which can restrict competition and bring your business ahead of your competitors.

from ZDS Europe http://www.zds-europe.com/2018/12/05/artificial-intelligence-is-it-the-future-of-customer-experience/