Only 49% of marketers are pushed to reinvent customer service due to technology

Technology is causing disruption in most markets, but only 49% of marketers believe they are pressured to develop their customer service as a result of disruptive technology

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450411962/Only-49-of-marketers-are-pushed-to-reinvent-customer-service-due-to-technology