Less than 8% of retailers respond to customer queries across all channels

The omni-channel environment of the retail industry is raising customer service expectations, but very few retailers are responding to consumers on all of the channels they offer

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416100/Less-than-8-of-retailers-respond-to-customer-queries-across-all-channels

Executive interview: Tolga Kurtoglu, CEO, Parc

Palo Alto Research Center – formerly Xerox Parc – is the home of the modern computer. We speak to its new CEO about innovation

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416123/Executive-interview-Tolga-Kurtoglu-CEO-Parc

Cloudian launches beefed-up Hyperstore 400 object storage box

Object store specialist packs nearly a TB into 4U of rackspace in appliances with S3 and file access aimed at service providers, media and video surveillance use cases

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416098/Cloudian-launches-beefed-up-Hyperstore-400-object-storage-box

UK nuclear stations on terror alert for cyber attacks

The cyber security industry has been urged to co-operate with government to protect UK critical national infrastructure from cyber attacks.

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416097/UK-nuclear-stations-on-terror-alert-for-cyber-attacks

WikiLeaks publishes code that could expose CIA hacking operations

The latest files published by WikiLeaks reveal techniques used by the CIA to hide its hacking tools, potentially making it possible to identify the agency’s hacking operations

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416094/WikiLeaks-publishes-code-that-could-expose-CIA-hacking-operations

Teradata Universe 17: IntelliFlex 2.0 vaunted as emblem of flexibility

At its Universe conference in Nice, Teredata announces an upgrade to its MPP IntelliFlex platform in line with what it says is a fresh flexibility towards customers

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416083/Teradata-Universe-17-IntelliFlex-20-vaunted-as-emblem-of-flexibility

UK leading in using red team cyber security testing

Red teaming is set to become a key approach to ensuring cyber security controls and processes are fit for purpose and compliant with regulations, and the UK is leading the way

from ComputerWeekly: Latest IT News http://www.computerweekly.com/news/450416013/UK-leading-in-using-red-team-cyber-security-testing